Welcome to our online repair reporting system. We’d like to resolve the matter as quickly as possible for you. Please follow the instructions below. Please be as descriptive as possible and always provide a photo of the problem when you can. Please enable JavaScript in your browser to complete this form. - Step 1 of 5What is the problemWhat is the problem? *Bathroom and ToiletKitchenHeating and BoilerWater and LeaksLaundryDoors, Garages and LocksInternal Floors, Walls & CeilingsLightingWindowExterior and GardenFurnitureElectricityHot WaterAlarms and Smoke DetectorRoofCommunal / Shared FacilitiesAudiovisualUtility MetersInternetStairsProperty ServicesSmell Gas?Property InspectionPestsOtherPests *InsectsRodentsOtherInsectsAntsBed BugsBeesCockroachesFleasFliesMothsTermitesWaspsOtherExterior and Garden *GardenDrainpipe or GutterOtherDrainpipe or GutterDrainpipe/downpipe blockedDrainpipe/downpipe brokenDrainpipe/downpipe needs refixingGutter blockedGutter brokenGutter needs refixingGutter overflowingOtherGardenBroken (needs to be replaced)Loose (can be re-fixed)Rotten (needs to be replaced)Decking / Tile Broken (needs to be replaced)Decking / Tile Loose (can be re-fixed)OtherProperty servicesCarpentry servicesCleaning servicesConstruction servicesDecorating servicesElectrical servicesGardening servicesGutter clearanceHome security servicesLocksmith servicesPest control servicesPlumbing servicesWindow cleaningStairs *External StairsInternal StairsOtherInternal StairsHandrail bracket brokenHandrail bracket looseHandrail brokenHandrail loosePost brokenPost looseBalustrade brokenBalustrade looseOtherExternal StairsHandrail bracket brokenHandrail bracket looseHandrail brokenHandrail loosePost brokenPost looseOtherInternetInternet not workingOtherAudiovisualTelevision brokenOtherCommunal / Shared Facilities *Air ConditioningBinsCommunal DoorsElectric GateIntercom / Entry PhoneCommunal StairsLiftParkingPostboxShared Heating / Hot WaterOtherShared Heating / Hot WaterCommon parts heating not workingShared boiler that provides hot water to your property not workingOtherPostboxPostboxes damagedOtherParkingGarage fobs not workingParking spaces inaccessibleOtherLiftLift out of orderLift uncleanOtherCommunal StairsLighting not workingUncleanOtherIntercom / Entry phoneIntercom / Entry phone not workingOtherElectric gateElectric gate not workingOtherCommunal DoorsCommunal doors not locking/closingDoor fobs not workingOtherBinsBin store overfilled / inaccessibleBins not collectedOtherAir ConditioningNot workingOtherRoof *ChimneyRoofOtherRoofTile looseTile missing or brokenRoof leakingRoof damagedOtherChimneyChimney stack damaged and not shared with neighbourChimney stack damaged and shared with neighbourChimney stack needs repointing and not shared with neighbourChimney stack needs repointing and shared with neighbourChimney pot damagedChimney pot missingOtherUtility MetersElectricity meter brokenGas meter brokenOtherAlarms and Smoke Detector *Smoke AlarmCarbon Monoxide AlarmProperty AlarmProperty AlarmProperty alarm does not soundProperty alarm does not turn off (constantly sounds)Property alarm sounds when inappropriate (intermittent sounds)OtherCarbon Monoxide AlarmCarbon monoxide alarm faulty (battery power)Carbon monoxide alarm faulty (mains power)OtherSmoke AlarmSmoke detector faulty (battery power)Smoke detector faulty (mains power)OtherHot WaterNo Hot WaterOtherNo Hot WaterBack boilerCombination boilerGas water heaterI do not know what type of boiler I haveImmersion heaterStandard boilerOtherElectricity *No PowerSocketsTrip SwitchOtherTrip SwitchMaster switchSingle switchOtherSocketsBrokenLooseOtherNo PowerIn a roomThroughout propertyOtherFurniture *BedBedside TableBookcaseChest of DrawersSofaTableWardrobeOtherWardrobeWardrobe BrokenOtherTableTable BrokenOtherSofaSofa BrokenOtherChest of DrawersChest of Drawers BrokenOtherBookcaseBookcase BrokenOtherBedside TableBedside Table BrokenOtherBedBed brokenOtherWindow *Window GlassBlindsCurtainsWindow Frame and LocksOtherWindow Frame and LocksBottom handle brokenSide handle brokenWindow does not open or close correctlyWindow frame looseLock broken with window closedLock broken with window openOtherCurtainsCurtain damagedCurtain poleOtherBlindsBlinds BrokenOtherWindow GlassAbove ground floor level - double glazedAbove ground floor level - single glazedGround floor level - double glazedGround floor level - single glazedOtherLighting *External LightingInternal LightingOtherInternal Lighting *Ceiling Light IssuesLampLight SwitchOtherLight SwitchBrokenLooseOtherLampLamp BrokenOtherCeiling Light IssuesBrokenFlickeringOtherExternal LightingExternal LightExternal Light SwitchOtherExternal Light SwitchBrokenLooseOtherExternal LightingBrokenLooseOtherInternal Floors, Walls and Ceilings *CeilingFloorsWallsWalls *Damp Patches AppearingMould AppearingPlasterPlasterboardVentilationWall TilesOtherWall TilesBroken tiles (need new tiles)Loose tiles (can be refixed)OtherVentilationMetal vent damagedMetal vent loosePlaster vent damagedPlaster vent loosePlastic vent damagedPlastic vent looseOtherPlasterboardJoint in plasterboard damagedWall plasterboard damagedOtherPlasterWall plaster cracked (needs filling)Wall plaster damagedOtheMould AppearingIn a damp/humid room such as a bathroom or kitchenIn a dry roomOtherDamp Patches AppearingAbove ground floor level and you do not think it is related to a leakAbove ground floor level and you think that it is related to a leakAt ground floor level with brown "tide mark"At ground floor level with no brown "tide mark"OtherFloorsCarpet loose (carpet can be refixed)Carpet ripped or damaged (need new carpet)Floor tiles broken (need new tiles)Floor tiles loose (tiles can be refixed)Floorboard broken (need new floorboard)Floorboard loose (floorboard can be refixed)OtherCeiling *Ceiling TilesDamp Patches AppearingMould AppearingPlasterPlasterboardOtherPlasterboardCeiling plaster cracked (needs filling)Ceiling plaster damagedOtherPlasterCeiling plaster cracked (needs filling)Ceiling plaster damagedOtherMould AppearingIn a damp/humid room such as a bathroom or kitchenIn a dry roomOtherDamp Patches AppearingYou do not think that it is related to a leakYou think that it is related to a leakOtherCeiling TilesBroken tiles (need new tiles)Loose tiles (can be refixed)OtherDoors, Garages and Locks *DoorbellExternal DoorGarage DoorIntercom / Entry PhoneLocks and KeysOtherLocks and Keys *Back DoorFront DoorGarage DoorGarden GateKey LostOtherGarden GateLock not workingOtherGarage DoorGarage door lock not working correctlyOtherFront DoorDoor handle brokenKey stuck in lockMortice lock not workingYale lock not workingOtherBack DoorDoor handle brokenMortice lock not workingYale lock not workingOtherIntercom / Entry phoneIntercom / Entry phone brokenOtherGarage DoorDoor stickingFrame looseLock not working correctlyLocking bar brokenRunners are stickingOtherExternal doorDoor looseFrame splitHinge brokenPVCu door stickingWater leaking inWooden door stickingOtherDoorbellBattery powered (not working)Wired (not working)Door Knocker (Broken)Not workingOtherWater and Leaks *LeakWaterOtherWaterLimited or no running waterOtherLeakWater leak from other propertyWater leak within propertyOtherHeating and Boiler *Electric Boiler or HeaterGas Boiler or HeaterOil Boiler and HeaterCoal or Solid Fuel Powered HeatingHeating ControlsRadiatorUnderfloor HeatingShared HeatingOther Types of HeatingShared HeatingCommon Parts Heating Not WorkingHeating from Shared Boiler Not WorkingOtherUnderfloor HeatingNot heatingLeakOtherRadiator No heating but hot water workingNo heating or hot waterRadiator leakingRadiator looseRadiator valve leakingOtherHow big a container is needed for the leak?CupBowlBucketOtherIs the leak constant or intermittent?ConstantIntermittentOtherHow often do you have to empty it?Every few minutes15 minutes30 minutesHourlyA few times a dayOtherHeating ControlsHeating programmer not workingRoom thermostat not workingOtherCoal or Solid Fuel Powered Heating *FireplaceTilesOtherTilesBroken tiles (need new tiles)Loose tiles (can be refixed)OtherFireplaceChimney needs sweepingFire not workingGlass strips in door need replacingOtherOil Boiler or HeaterOil heater/boiler leakingOil heater/boiler not workingOtherGas Boiler or Heater *Gas BoilerGas FireOtherGas FireGas fire looseGas fire not workingRadiants in fire are brokenOtherGas BoilerBoiler leakingBoiler noisyBoiler not workingBoiler pressure highBoiler pressure lowOtherElectric Boiler or Heater *Electric BoilerElectric HeaterOtherElectric HeaterBar on electric heater not workingElectric heater looseElectric heater not workingOtherElectric BoilerBoiler leakingBoiler noisyBoiler not workingOtherKitchen *AppliancesExtractor FanKithen CabinetsKitchen WorktopSinks and TapsTilesOtherKitchen WorktopWorktop broken (needs replacement)Worktop damaged (needs repair)Worktop edging damaged (needs repair)Worktop looseOtherSinks and Taps *Leaks or BlockagesPlug HoleSink and TapTilesOtherTilesBroken tiles (need new tiles)Loose tiles (can be refixed)OtherSink and TapMixer tap brokenMixer tap leakingMixer tap looseSingle tap brokenSingle tap leakingSingle tap looseSink top looseSink unit looseWater leaking between sink and wallOtherPlug HolePlug hole blockedPlug hole grill brokenOtherLeaks or BlockagesPipe leaking under sinkSink blockedWashing machine blockedOtherKitchen CabinetsKitchen unit brokenDoor unit loose or brokenDraw unit loose or brokenShelf of wall unit brokenOtherExtractor FanFan faultyOtherAppliances *DishwasherRefrigeratorGrillHobLaundryOvenMicrowaveVacuumOtherVacuumBroken partsPoor suctionDoes not turn onOtherMicrowaveMicrowave does not turn onMicrowave does not work correctlyOtherOvenOven (electric) does not turn onOven (electric) does not work correctlyOven (gas) does not turn onOven (gas) does not work correctlyOven switch brokenVentilator/fan does not workOtherLaundryTumble dryer does not turn onTumble dryer does not work correctlyWashing machine does not drainWashing machine does not turn onWashing machine does not work correctlyOtherHobHob (electric) does not turn onHob (electric) does not work correctlyHob (gas) does not turn onHob (gas) does not work correctlyHob switch brokenVentilator/extractor fan not workingOtherGrillGrill (electric) does not turn onGrill (electric) does not work correctlyGrill (gas) does not turn onGrill (gas) does not work correctlyGrill switch brokenVentilator/fan not workingOtherRefrigeratorFreezer does not turn onFreezer does not work correctlyFridge does not turn onFridge does not work correctlyOtherDishwasherDishwasher does not turn onDishwasher does not work correctlyOtherBathroom and Toilet *BasinBathElectric ShowerExtractor FanShowerToiletOtherToiletToiletPipesToilet Seat / BowlOtherToilet Seat / BowlToilet bowl crackedToilet bowl cracked and leakingToilet needs to be refixed to the floorToilet seat brokenToilet seat looseOtherPipesFlush pipe blockedFlush pipe leaking at cisternFlush pipe leaking at joint with panToilet blockedWaste pipe leakingOtherToiletCistern constantly flowingCistern needs to be refixed to wallCistern not filling with waterCistern not flushingCistern overflowingCracked - high level cisternCracked - low level cisternMajor leak that cannot be stoppedMacerator brokenOtherShowerNo WaterPlug HoleShower Seal or TrayShower Curtain or ScreenShower ProblemsWaste PipeOtherWaste PipeWaste pipe blockedOtherShower ProblemsShower head does not moveShower head does not stay in placeShower head fully blockedShower head partially blockedShower hose broken or leakingOtherShower Curtain or ScreenShower curtain damagedShower screen damagedOtherShower Seal or TraySealant discoloured or mouldyWater leaking out of showerOtherPlug HolePlug hole blockedPlug hole grill brokenOtherNo WaterNo cold water from showerNo hot water from showerNo water at all from showerOtherExtractor FanNot workingOtherElectric ShowerNo hot waterNot working at allOtherBathBath and WallPipesTapsOtherTapTap brokenTap drippingTap looseOtherPipesPipe leakingPlug hole blockedWaste pipe blockedOtherBath and WallSealant discoloured/mouldyWater leaking between bath and wallOtherBasinBasin ProblemsPipe LeakingPlug HoleTapsTilesOtherTilesBroken tiles (need new tiles)Loose tiles (can be refixed)OtherTapsTap brokenTap drippingTap looseOtherPlug HolePlug hole blockedPlug hole grill brokenOtherPipe LeakingPipe leaking and basin is on bracketsPipe leaking behind a pedestalOtherBasin ProblemsBasin blockedBroken basin brackets or pedestalBroken or cracked basin on brackets or pedastalLoose basin bracketsOtherNextFault DetailsPlease add fault details herePlease include as much useful information as possible about the issuePreviousNextAdd PhotosPlease add upto 5 photos to help explain the problem Click or drag files to this area to upload. You can upload up to 5 files. PreviousNextName and AddressName *FirstLastPhone *Email *Address *Address Line 1CityState / Province / RegionPostal CodePreviousNextConfirm and SubmitAny additional notesAccess For Workers *I give authority for my property to be access without me being presentI want to be present when the work is carried outDo you have any pets? *YesNo*If there are any pets in the property, then please provide details in additional notesParking restrictions*If there are parking restrictions near the property, please provide detailsDoes anyone in your household have any symptoms of coronavirus? *YesNoThe symptoms being a new continuous cough and/or high temperature. Click here for more information Is anyone in your household being tested for coronavirus? *YesNoIs anyone in your household self-isolating due to potential coronavirus infection? *YesNoHas anyone in your household been in contact with someone who has tested positive for coronavirus, within the last 14 days? *YesNoPreviousSubmit